Strike with Icelandair staff postponed for 4 weeks

On 17th of December Icelandair mechanics went on a strike from 6:00. This has affected many flights to and from Iceland for those passengers travelling with Icelandair. This morning an agreement was reached with the Icelandic Mechanics Association and is now pending a vote with the association.

As a result the strike has been postponed for the time being and Icelandair is now working on recovering from the disruption. For further information about affected flights please see the announcement website of Icelandair:

http://www.icelandair.us/travel-alerts/

 

 Right to assistance

Even if a flight is delayed or cancelled due to exceptional circumstances (such as some workers´ strikes, weather, natural disasters) passengers enjoy certain rights.

 If a flight is delayed for a period of:

• 2 hours or more on a 1.500 km long flight or shorter

• 3 hours or more on a 1.500 – 3.500 km long flight

• 4 hours or more on a flight longer than 3.500 km

then the operating air carrier shall offer the passengers meals and refreshments in accordance to the length of the delay, hotel accommodation if needed and transportation between hotel and airport, and the chance to make two phone calls, send e-mail, text- or fax message.

The operating air carrier shall offer the passenger the care and assistance he is entitled to, that is the initiative shall come from the air carrier. If a passenger is not offered assistance he can claim the cost incurred by having to buy meals and refreshments, from the operating air carrier if the cost is not excessive.

Reimbursement or re-route

When a passenger is denied boarding, the flight is delayed by at least five hours or cancelled passengers have a choice between:

(a) - reimbursement within seven days, of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,  a return flight to the first point of departure, at the earliest opportunity;

 (b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or

(c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats.

Right to compensation

In some cases passengers can in addition to the abovementioned assistance and reimbursement/re-route claim compensations, when a flight is cancelled or even when a flight is delayed over a period exceeding three hours.

The amount of compensation passengers are entitled to is:

• €250 per passenger for flights of 1,500km or less

• €400 per passenger for flights within the EEA of more than 1,500km or for other flights between 1,500km and 3,500km

• €600 per passenger for all other flights

The entitlement to compensation and the amount varies depending on when you are informed of the cancellation, the arrangements for an alternative flight, and the reason of the cancellation.

The air carrier does not have to pay compensation if a flight is cancelled due to “extraordinary circumstances” (weather conditions, natural disasters, strikes, war, terrorism, air traffic control restrictions etcetera) which could not have been avoided even if all reasonable measures were taken.

Generally a strike with the staff of the airline itself is not considered to be extraordinary circumstances, especially when it is announced in a good time before the actual strike.

 

Passengers that were affected with the strike is advised to send a claim to the airline. Passengers can file a complaint online on the following website:

https://www.icelandair.us/information/customer-support/customer-relations/flightdelays/

 

If you have any problems or need further information about air passenger rights please contact the ECC-Net. You can find a list of all the ECC´s on the following website and you can contact the ECC in your home country:

http://www.eccisland.is/en/about-ecc-net/find-your-ecc-centre

ECC Categories: 
Air Passengers