Update 28/3/19 14:50 - WOW AIR has filed for bankruptcy. We will provide information about the currator and where consumers can file their claims as soon as it will be made public.
This morning the Icelandic airline WOW AIR sent out a press release that the company has ceased operations. All flights today with WOW AIR has been cancelled.
See the press release here
At this point it seems like the company has not officially filed for bankruptcy, but it has ceased all operation and handed in their flight operating license.
Air passenger rights when an airline goes bankrupt.
Many passengers are now stuck at airports and others are worried about their upcoming flights. When an airline goes bankrupt passengers have certain rights and ways to minimize the damage.
Refund of tickets.
If the airline tickets have been bought with credit cards we recommend consumers to get in contact with the bank that handles the card and request their assistance to file for a chargeback. Consumers can also contact their card companies and request their assistance to get the chargeback.
If tickets have been bought with Netgíró, people can get in touch with Netgíró and request a refund. According to Netgíró´s statement, the company guarantees reimbursement of the ticket, if people can prove that the service wasn´t delivered.
If the flight is a part of a package travel we recommend consumers to contact their travel agency and request new flights.
If, on the other hand, a ticket has been bought with a gift certificate, bank transfer or with cash, there is little to be done other than to file a general claim against the airline or, if the airline goes bankrupt to file a general claim in the company's bankruptcy estate.
Right to a compensation.
Passengers may be entitled to standard compensation on the basis of a European Air Passenger Rights Regulation, if the flight is canceled less than two weeks in advance. The amount depends on where you are flying. For flights between 1,500 km and 3,500 km (or flights between two EEA countries), the amount is 400 EUR per passenger. If the flight is longer than 3,500 km (e.g. from Iceland to the US) then the amount of the benefit is 600 euros per passenger. To claim this right, you must file a claim against the airline. In the event of a bankruptcy however, it would be necessary to file a general claim in the bankrupt estate.
For passengers that are stranded with a WOW air ticket
Some airlines offer passenger a flight ticket with a reduced price in light of the situation.
"What kind of rescue fares is Icelandair offering?
Icelandair is offering a discount fare for stranded passengers. Europe leg flat rate 60USD (excluding taxes and fees) US/Canada leg 100USD flat rate (excluding taxes and fees).
Procedure for stranded customers
1. Fill out the online form www.icelandair.com/getmehome or send an email to firstname.lastname@example.org with all relevant information.
2. Attach a digital copy of the WOW air flight ticket to the form. Please note: to take advantage of this option, this is a necessary step.
3. Follow the instructions in the confirmation email.
How does Icelandair define stranded passenger?
A stranded passenger is a passenger who took an outbound flight before the operations of WOW Air ceased and is stranded away from their home. This applies equally to passengers who purchased round trip tickets and passengers who only purchased a one-way ticket with WOW air to return home. To be able to qualify for special reduced rates passengers must be travelling back home within the specified time frame, origin (city) and destination (city) as the original WOW air ticket."
Affected WOW Air passengers can take advantage of a special fare with Wizz Air, which operates four flights per week from Reykjavík to London-Luton and Warsaw, of GBP 74.99/EUR 79.99*. This rescue fare is valid for travel up to 10 May 2019 and is subject to availability on each flight. Bookings can be made via Wizz Air’s special rescue fare site at https://wizzair.com/#/rescue until 7 April 2019. Customers will need to provide evidence of their bookings with WOW Air for the London (any airport)/Warsaw routes.
EasyJet will be offering WOW air customers a rescue fare on flights between LTN and KEF, and LGW and KEF, with details as follows:
Rescue fee 110GBP/17000ISK (include hold bag)
Routes: LTN KEF, LGW KEF
Valid to travel travel over the next on/before 14Apr
Tkt must be issued over next on/before 07Apr
EasyJet is working to assist affected passengers booked on flights between Keflavik and London Stansted and we will be offering a dedicated rescue fare of £110 (17000ISK) including hold baggage to enable affected customers to travel with easyJet between London Luton or London Gatwick and Keflavik up to 14 April 2019. Tickets must be issued on or before 7 April 2019.
Passengers can contact easyJet's customer service to benefit from this rescue fare, available upon presentation of their original WOW booking reference.
To contact a members of Customer Services, please call:
+44 (0) 330 365 5030
Norwegian offers rescue fares with 25% off current economy fares on the below overlapping routes, available for flights from tomorrow. For travel until 08 april 2019 - need to provide a valid WOW-booking on the same sector.
Between London/LGW and Boston/BOS
Between London/LGW and New York/JFK
Between Paris/CDG and Boston/BOS
Between Paris/CDG and New York/JFK
Between Copenhagen/CPH and New York/JFK
Between Amsterdam/AMS and New York/JFK
Following the end of operations of Icelandic airline WOW AIR, XL Airways offers exceptional commercial measures to assist passengers holding a WOW AIR ticket on the New York-Paris route.
- For trips from April 6th to April 30th, 2019: passengers may travel stand by on XL Airways flights to/from New York. A unique fare of USD 130 / 100 € per flight will be applied.
- For trips from May 1st to June June 28th, 2019, discounts up to 30% compared to public fares available on the selected dates will be applied.
These rescue fares are available for departures from New York and from Paris. They can be applied to one-way or return trips.
Bookings must be made before April 30th, 2019 through the airline’s call centers:
- From the US: +1 877 496 9889 (toll free)
- From France: 0 892 692 123 (0,35 €/min + cost of call)
This offer is subject to the presentation of WOW AIR tickets valid for travels on or after March 28th, 2019.
Due to the suspension of WOW Air services, British Airways is offering a range of discounted repatriation fares to support WOW Air customers who are part way through their journey and want to fly home through London
British Airways is offering WOW Air customers discounted fares to travel home during April, subject to conditions and availability.
The fares are not available via travel agents or ba.com and can only be booked via a British Airways call centre. To make a reservation, please get in touch with our Customer Service team, quoting your WOW Air booking reference.
Telephone: 0344 493 0787 option 1
(calls charged at local rate)
Daily, 7am - 11pm
Eastern Standard Time (EST)
Information for anyone impacted by the WOW Air shutdown,
Virgin Atlantic has introduced special rescue fares to assist WOW Air's customers stranded in the UK, US, or Canada. The airline is advising any customers in need to call 0344 8747747 in the UK or +1 800 862 8621 in the U.S. Bookings can be made from 28th March up until 6th April, 2019 with travel available up to the 30th April, 2019. To access these fares, impacted customers will need to show proof of their previous WOW Air booking for the same origin and destination, named customers, and travel dates in March or April 2019
If you are calling from another country, please get in touch with our Customer Service team, quoting your WOW Air booking reference.
Following WOW Air’s cessation of trading, Aer Lingus can confirm that it is offering impacted WOW Air passengers special rescue fares, in accordance with our voluntary agreement with International Air Transport Association (IATA), and subject to availability on the Aer Lingus network.
Those wishing to avail of these rescue fares should contact the following numbers after 18:30 / 6:30pm this evening 1890 800600 (from Ireland)/ 00353 1 886 8822 (from Europe) / 0333 006 6920 (from UK) / 516 622 4222 (from US) and 800 474 7424 (from Canada).
"WOW passengers that are scheduled to travel from 12th April onwards, can avail of Aer Lingus’ great value fares from Ireland to US and Canada from €169 each-way including taxes and charges, available by contacting the numbers above
United Airlines is offering WOW air customers special discounted fares from March 28 to April 12 for travel through April 30. In order to qualify, stranded passengers must provide proof of their WOW trip via their booking reference and flight number. The discounted rates apply on some flights operate by United’s Star Alliance partners Lufthansa, Swiss, Austrian, Brussels Airlines and Air Canada and are available on routes from the following cities:
Newark/New York, Boston, Washington DC, Detroit, Montreal, Toronto, Paris, Milan, Brussels, Stockholm, Berlin, Frankfurt, Warsaw, Dublin, Amsterdam, Lyon, Copenhagen, Barcelona, Tenerife, London, Edinburgh, Tel Aviv
Book through United reservations agents: 1 (800) 864-8331. Prices vary by route, but customers can expect an average fare of $250 to $350 for one-way flights.
On the website of The Icelandic Transport Authority there are up to date information about such offers and other information regarding passenger rights. See the website here