Cost Estimate Too High

Friday, April 1, 2016 - 10:30

A Polish consumer rented a car while traveling in Iceland. The day after he returned the car the rental company contacted him, as there was damage on one of the doors of the car. As the consumer had to catch a plane home he could not attend a more thorough examination of the car and paid 400.000 ISK in advance, with the company promising a refund if the cost would prove to be lower than that. When the consumer received a cost estimate for the repair there was another car than the one he had rented mentioned in the estimate. So the consumer believed he had been sent an incorrect estimate and turned to the ECC-Net. After ECC-Iceland contacted the company it became clear that the cost was less than 400.000 and the consumer got a refund of 150.000 ISK.   

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