Upon arrival an Irish traveller flying from Keflavík to Dublin noticed that his suitcase had been damaged. He reported the incident at the airport and also sent e-mails to the airline. As this didn´t lead to any results he then contacted the ECC-Net. After ECC-Iceland contacted the airline it almost immediately agreed to compensate for the damage and to refund the consumer the luggage fee. So after the ECC-Net´s intervention the company paid the consumer approx. 22.000 ISK.