A Finnish consumer travelling from Toronto to Helsinki via Keflavík could not find his luggage upon arrival in Helsinki. The airline said the luggage would shortly arrive in New Zealand, where the consumer was going the next day. However it took nine days for the airline to deliver the luggage. Due to this the consumer incurred some costs, amongst other things he had to purchase a bus ticket to the airport to get his luggage. As the airline did not comply with his requests of refund he turned to the ECC-Net. After the ECC intervened the airline refunded his cost of approx. 120 EUR.