Missing repair data

Friday, April 1, 2016 - 10:30
English

A French consumer caused some damage to his rental car while driving in Iceland. The rental company charged him 290.000 ISK with a promise of a refund if the actual repair cost was less than that. Some time later the company refunded 72.000 ISK without sending a copy of the actual repair bill, so the consumer turned to the ECC-Net in an effort to get the data. After ECC-Iceland intervened the car rental company sent a copy of the repair bill, which the consumer needed so he could make a claim with his insurance company. 

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