An Icelandic consumer had booked a flight from Keflavík to Alicante. The airline cancelled the flight and instead booked him on another flight, going to Alicante via London. When he arrived in London he was refused boarding, and made to take a later flight, as the first flight was said to be overbooked. Understandably the consumer was none too happy about this as he arrived at the airport in good time and had a ticket the first airline had booked on his behalf. After his trip he then sent a claim to the latter airline. When he got no reply he then turned to the ECC. After ECC-Iceland and ECC-UK worked together on the case the consumer got compensation.