An Austrian consumer rented a car in Iceland via internet and paid in advance. He had to cancel the booking but according to the terms of the site he should be able to receive a refund. However he didn´t receive a refund although the car rental company stated that the refund had already taken place. When ECC-Iceland contacted the car rental it appeared that the company had already requested a refund from the credit card company but that the refund hadn´t gone through. After the car rental company pressed the matter again the consumer got a full refund.