Air passengers

Although air travel usually goes smoothly air passenger rights have been discussed a lot in the last few years and have proved very important for instance during the volcanic eruption in Eyjafjallajökull, which caused the closure of many airports in Europe. A large portion of the cases ECC-Net deals with concern air passenger rights, and ECC-Iceland has handled many complaints in this field.

The most important rules about air passenger rights can be found in regulation (EC) No 261/2004 of the European Parliament and of the Council of 11. February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights. This regulation applies throughout the EEA-area. Although most flights leave on time, land on time and are not overbooked it is important to keep in mind that air passengers enjoy certain rights when such discrepancies occur.

Related News

WOW Air ceases operation

Update 28/3/19 14:50 - WOW AIR has filed for bankruptcy. We will provide information about the currator and where consumers can file their claims as soon as it will be made public. 


This morning the Icelandic airline WOW AIR sent out a press release that the company has ceased operations. All flights today with WOW AIR has been cancelled.

See the press release here

Strike with Icelandair staff postponed...

On 17th of December Icelandair mechanics went on a strike from 6:00. This has affected many flights to and from Iceland for those passengers travelling with Icelandair. This morning an agreement was reached with the Icelandic Mechanics Association and is now pending a vote with the association.

As a result the strike has been postponed for the time being and Icelandair is now working on recovering from the disruption. For further information about affected flights please see the announcement website of Icelandair:

Air Berlin flights

On 15th of August Air Berlin declared bankruptcy and we published an article about that here on our website. Air Berlin has now announced that it will seize all flight operations after 28th of October 2017.