Although air travel usually goes smoothly air passenger rights have been discussed a lot in the last few years and have proved very important for instance during the volcanic eruption in Eyjafjallajökull, which caused the closure of many airports in Europe. A large portion of the cases ECC-Net deals with concern air passenger rights, and ECC-Iceland has handled many complaints in this field.
The most important rules about air passenger rights can be found in regulation (EC) No 261/2004 of the European Parliament and of the Council of 11. February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights. This regulation applies throughout the EEA-area. Although most flights leave on time, land on time and are not overbooked it is important to keep in mind that air passengers enjoy certain rights when such discrepancies occur.