Extraordinary circumstances

The air carrier does not have to pay compensation if a flight is cancelled due to “extraordinary circumstances” (weather conditions, natural disasters, strikes, war, terrorism, air traffic control restrictions etcetera) which could not have been avoided even if all reasonable measures were taken.

An operating air carrier is generally not exempt from paying compensation when delay or cancellation is caused by technical failures inherent in the operation of airplanes. A technical problem in an aircraft is not regarded as an “extraordinary circumstance” unless the problem "stems from events which, by their nature or origin, are not inherent in the normal exercise of the activity of the air carrier concerned and are beyond its actual control".

Irrespective of the right to compensation passengers have the right to assistance and the right to re-route or reimbursement in case of cancellation.

Related News

WOW Air ceases operation

Update 28/3/19 14:50 - WOW AIR has filed for bankruptcy. We will provide information about the currator and where consumers can file their claims as soon as it will be made public. 


This morning the Icelandic airline WOW AIR sent out a press release that the company has ceased operations. All flights today with WOW AIR has been cancelled.

See the press release here

Strike with Icelandair staff postponed...

On 17th of December Icelandair mechanics went on a strike from 6:00. This has affected many flights to and from Iceland for those passengers travelling with Icelandair. This morning an agreement was reached with the Icelandic Mechanics Association and is now pending a vote with the association.

As a result the strike has been postponed for the time being and Icelandair is now working on recovering from the disruption. For further information about affected flights please see the announcement website of Icelandair:

Air Berlin flights

On 15th of August Air Berlin declared bankruptcy and we published an article about that here on our website. Air Berlin has now announced that it will seize all flight operations after 28th of October 2017.