Reimbursement or re-route

When a passenger is denied boarding, the flight is delayed by at least five hours or cancelled passengers have a choice between:

(a) - reimbursement within seven days, of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,  a return flight to the first point of departure, at the earliest opportunity;

 (b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or

(c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats.

When, in the case where a town, city or region is served by several airports, an operating air carrier offers a passenger a flight to an airport alternative to that for which the booking was made, the operating air carrier shall bear the cost of transferring the passenger from that alternative airport either to that for which the booking was made, or to another close-by destination agreed with the passenger.

Related News

WOW Air ceases operation

Update 28/3/19 14:50 - WOW AIR has filed for bankruptcy. We will provide information about the currator and where consumers can file their claims as soon as it will be made public. 

 

This morning the Icelandic airline WOW AIR sent out a press release that the company has ceased operations. All flights today with WOW AIR has been cancelled.

See the press release here


Strike with Icelandair staff postponed...

On 17th of December Icelandair mechanics went on a strike from 6:00. This has affected many flights to and from Iceland for those passengers travelling with Icelandair. This morning an agreement was reached with the Icelandic Mechanics Association and is now pending a vote with the association.

As a result the strike has been postponed for the time being and Icelandair is now working on recovering from the disruption. For further information about affected flights please see the announcement website of Icelandair:


Air Berlin flights

On 15th of August Air Berlin declared bankruptcy and we published an article about that here on our website. Air Berlin has now announced that it will seize all flight operations after 28th of October 2017.