Car rental

While staying abroad many consumers chose to rent a car, as it can be very convenient to have your own car. Usually cars are booked beforehand on-line, so the same rules apply as usually when making on-line purchases. Check for details about the trader on his website, see what others have to say and so on. However, the right of withdrawal doesn't apply when booking a car on-line so you don´t have the right to cancel your booking without any reason or cost.

For more details please read on – but to start with there are some basics to keep in mind:

Read the contract – even the fine print!

Make sure you know how much you will be liable for in case of an accident. 

Make sure you inspect the vehicle carefully with a car rental company employee present both when picking up and returning the car.

Before leaving after returning the car, request a written statement that the car was returned undamaged.

Also you need to familiarize yourself with the traffic rules of the country where you are staying.

Related News

Travel Leaflet for European Consumers

The European Commission has recently published a travel leaflet containing advice for consumers in Europe. The leaflet contains advice on various subjects such as car rental, air passengers rights, booking on-line et cetera, as well as several success stories about European consumers. Also the leaflet can come in handy as a travel notebook.

An overview of the Ruling Committee in...

The Ruling Committee in Travel Industry Matters is a joint project of the Consumers’ Association (NS) and the Icelandic Travel Industry Association (SAF). Among SAF’s members are airlines, travel agencies, car rentals, hotels, restaurants and recreational service providers. The committee operates in accordance with an agreement between these two parties and rules on consumer disputes with members of SAF.

Car Rental Season

Summer is the main tourism season in Iceland and so ECC-Iceland is very busy during summer and fall answering queries from tourists who have had some problems regarding car rental. In many cases there have been, or the rental company claims there are, some damages to the rented vehicle. Sadly such cases do occur even if all preventive measures are taken but it is still good to keep in mind some golden rules when renting a car to minimize the risk of anything unsuspected happening:

Before ordering