ADR & national authorities

There is a complaint committee operated by the Consumers Association and the Icelandic Tourism federation (SAF). The committee however only accepts cases concerning companies that are members of SAF. Most of the largest car rentals in Iceland are members and therefore it is possible to refer disputes to the committee regarding those companies. It may therefore be a great benefit for consumers to do business with a car rental that is a member of SAF.

If you live in Europe and have a problem regarding an Icelandic car Rental Company, you can contact the ECC centre in your home country. They will then forward your complaint to the ECC centre in Iceland and both centres will then work together to resolve the issue.

Related News

Travel Leaflet for European Consumers

The European Commission has recently published a travel leaflet containing advice for consumers in Europe. The leaflet contains advice on various subjects such as car rental, air passengers rights, booking on-line et cetera, as well as several success stories about European consumers. Also the leaflet can come in handy as a travel notebook.


An overview of the Ruling Committee in...

The Ruling Committee in Travel Industry Matters is a joint project of the Consumers’ Association (NS) and the Icelandic Travel Industry Association (SAF). Among SAF’s members are airlines, travel agencies, car rentals, hotels, restaurants and recreational service providers. The committee operates in accordance with an agreement between these two parties and rules on consumer disputes with members of SAF.


Car Rental Season

Summer is the main tourism season in Iceland and so ECC-Iceland is very busy during summer and fall answering queries from tourists who have had some problems regarding car rental. In many cases there have been, or the rental company claims there are, some damages to the rented vehicle. Sadly such cases do occur even if all preventive measures are taken but it is still good to keep in mind some golden rules when renting a car to minimize the risk of anything unsuspected happening:

Before ordering