A French tourist rented a car in Iceland. During the rental the front windshield was damaged. The car rental company stated that the whole windshield needed to be changed as it was impossible to repair the damaged by other means. So the tourist was charged for this cost as it was not really in dispute that he had caused the damage. He then turned to the ECC-Net in order to receive more data about the damage and repair, so that he could in turn get compensation from his insurance company, but until that time no data had been forthcoming. The ECC was able to get all the data needed so that the tourist could claim compensation from his insurance company.