File a complaint

Checklist

Please go over the checklist to find out if your complaint falls under our services

  • Does your complaint regard a trader based in another country in the EU or Norway?
  • Did you purchase the service or product as a consumer - not as a trader or in relation to your trade of profession? 
  • Have you already submitted your complaint in writing to the trader and not received an amicable solution - or an answer within two weeks?

If you complaint falls under the above, then you can send your complaint to ecc@eccisland.is

 

Assessment of your complaint

In order for us to assess your complaint, you must provide us with all relevant information and documents, such as:

  • Your contact information
  • Contact information about the trader
  • Clear description of your complaint
  • Your preferred solution
  • Copy of the contract
  • Copy of your receipt
  • Any correspondence between you and the trader.

Need assistance?

If you need any help with submitting your complaint or if you have any further questions about the ECC-Net please contact us via email ecc@eccisland.is or by calling 00354-545-1200.