Air Passengers

WOW Air ceases operation

Thursday, March 28, 2019 - 11:15
English

Update 28/3/19 14:50 - WOW AIR has filed for bankruptcy. We will provide information about the currator and where consumers can file their claims as soon as it will be made public. 

 

This morning the Icelandic airline WOW AIR sent out a press release that the company has ceased operations. All flights today with WOW AIR has been cancelled.

See the press release here

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Strike with Icelandair staff postponed for 4 weeks

Tuesday, December 19, 2017 - 09:45
English

On 17th of December Icelandair mechanics went on a strike from 6:00. This has affected many flights to and from Iceland for those passengers travelling with Icelandair. This morning an agreement was reached with the Icelandic Mechanics Association and is now pending a vote with the association.

As a result the strike has been postponed for the time being and Icelandair is now working on recovering from the disruption. For further information about affected flights please see the announcement website of Icelandair:

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Air Berlin Bankruptcy

Thursday, August 17, 2017 - 14:45
English

According to ECC in Germany Air Berlin has on 15th of August 2017 applied for liquidation procedure with the courts in Germany. Currently the liquidation process has not been started through the courts, as the airline received funding from the German State to continue operations for the next three months.

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Disabilities: know your rights when traveling by plane

Thursday, December 1, 2016 - 12:45
English

December 3 is the International Day of Persons with Disabilities. For this purpose, the European Consumer Centres Network (ECC-Net) wants to draw attention to air passengers with disabilities or reduced mobility. Even though European law ensures substantial consumer rights, they still face serious problems when traveling by air.

In 2016, the ECC-Net received several information requests and complaints:

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A refund for a cancelled flight

06/29/2016 - 11:15
English

An Icelandic woman had booked a flight with a Norwegian airline, but a few weeks before the estimated departure the flight was cancelled. She contacted the airline and demanded a refund but to no avail. She then sought ECC-Iceland´s assistance in stating her claim to the airline and in the end, with the help of the ECC she got a refund as was her right. 

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An Over-booked flight to Alicante

06/29/2016 - 11:15
English

An Icelandic consumer had booked a flight from Keflavík to Alicante. The airline cancelled the flight and instead booked him on another flight, going to Alicante via London. When he arrived in London he was refused boarding, and made to take a later flight, as the first flight was said to be overbooked. Understandably the consumer was none too happy about this as he arrived at the airport in good time and had a ticket the first airline had booked on his behalf. After his trip he then sent a claim to the latter airline. When he got no reply he then turned to the ECC.

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Travel Leaflet for European Consumers

Tuesday, June 28, 2016 - 11:15
English

The European Commission has recently published a travel leaflet containing advice for consumers in Europe. The leaflet contains advice on various subjects such as car rental, air passengers rights, booking on-line et cetera, as well as several success stories about European consumers. Also the leaflet can come in handy as a travel notebook.

Damaged luggage

04/01/2016 - 10:30
English

Upon arrival an Irish traveller flying from Keflavík to Dublin noticed that his suitcase had been damaged. He reported the incident at the airport and also sent e-mails to the airline. As this didn´t lead to any results he then contacted the ECC-Net. After ECC-Iceland contacted the airline it almost immediately agreed to compensate for the damage and to refund the consumer the luggage fee. So after the ECC-Net´s intervention the company paid the consumer approx. 22.000 ISK. 

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A Long Trip to New Zealand

04/01/2016 - 10:30
English

A Finnish consumer travelling from Toronto to Helsinki via Keflavík could not find his luggage upon arrival in Helsinki. The airline said the luggage would shortly arrive in New Zealand, where the consumer was going the next day. However it took nine days for the airline to deliver the luggage. Due to this the consumer incurred some costs, amongst other things he had to purchase a bus ticket to the airport to get his luggage. As the airline did not comply with his requests of refund he turned to the ECC-Net. After the ECC intervened the airline refunded his cost of approx. 120 EUR. 

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